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How stakeus Handles Your Personal Information

Your account data stays in our hands, not everyone else's. This policy lays out exactly what we collect when you fund your account via PayPal, Venmo, or Play+, how we store it, and what say you have over it — no legal runaround, just…

Data collected at account creationPayment info handled securelyYour right to access or delete dataCookie use disclosedContact path for privacy requests
stakeus How stakeus Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about your data or want to submit a deletion request? We have three direct ways to get in touch. Our support team can pull up your account, walk through what data we hold, and initiate requests on your behalf. Response times depend on request complexity, but we acknowledge every privacy inquiry and keep you in the loop.

Live Chat Start a chat session from any page on stakeus. Identify yourself as submitting a privacy request and an agent will open a ticket immediately.
Email Send your request to our privacy inbox. Include your registered email address so we can locate your account and respond to the correct contact.
Account Settings Log into your account, head to Settings, and use the Data & Privacy section to download your data file or submit a deletion request directly.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption at every layer where your data moves — from the moment you tap your Play+ card number into the deposit screen to the point where your withdrawal confirmation lands in your PayPal inbox. Here is what that looks like in practice across the four areas that matter most.

Data Retention

We keep account records for as long as required by the state regulations governing where you play. Once that window closes, data is deleted or anonymized on a scheduled basis.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can adjust cookie preferences via the banner that appears on your first visit.

Account Security

Your account is protected by password hashing and an optional one-time passcode sent to your registered phone number each time you log in from a new device.

Third-Party Sharing

We share data only with payment processors like PayPal, Venmo, and Play+, identity verification partners, and state-mandated reporting channels. No data brokers, no ad networks.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from people who want to understand exactly how their data is handled. If something here does not cover your situation, reach out via live chat and we will walk through it with you.

We collect your name, date of birth, email address, and mailing address. This is used for identity verification and to comply with state-level account requirements where you access the platform.

No. When you pay via PayPal or Venmo, the transaction is processed on their side. We receive only a transaction reference number — never your credentials, PIN, or linked bank details.

Yes. Log into your account, go to Settings, and use the Data & Privacy section to download your data file. You can also submit a request through live chat or email.

Submit a deletion request through account Settings under Data & Privacy, or contact support via live chat. We will confirm the request and process it within the retention schedule required by applicable state law.

We do not. Data is shared only with payment processors like PayPal, Venmo, and Play+, identity verification partners, and state-mandated reporting where required. No ad networks or third-party brokers.

Every marketing email we send includes an unsubscribe link. You can also withdraw consent at any time from the Communications section inside your account Settings — changes take effect within one business day.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.